Refund Policy

Effective Date: [Insert Date]

At [Brand Name], we want you to feel confident when shopping with us. If you are not fully satisfied with your purchase, please review our refund and return guidelines below.

1. Return Eligibility

You may request a return within [Insert Number] days of receiving your order.

To be eligible for a return, the item must be:

Unused, unworn, and unwashed
In its original packaging
With all original tags, labels, and accessories attached
Free from stains, odors, damage, or signs of wear
Accompanied by proof of purchase or order confirmation

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

Used or worn sportswear
Innerwear, socks, compression shorts, or similar hygiene-sensitive items
Customized or personalized products
Final sale or clearance items
Gift cards
Items damaged due to misuse, improper care, or normal wear and tear

3. How to Request a Return

To request a return, please contact us at [Insert Email Address] with the following details:

Your full name
Order number
Item name
Reason for return
Photos of the product, if the item is damaged or incorrect

Our customer support team will review your request and provide return instructions if your item is eligible.

4. Return Shipping

Customers may be responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we are not responsible for items lost during return shipping.

5. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within [Insert Number] days of delivery.

Please include your order number and clear photos of the issue. Once verified, we may offer a replacement, exchange, store credit, or refund.

6. Refund Process

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within [Insert Number] business days. Processing times may vary depending on your bank or payment provider.

7. Exchanges

Exchanges may be available for size or color changes, subject to product availability.

If the requested item is unavailable, we may offer store credit or a refund according to this policy.

8. Sale Items

Sale, discounted, or promotional items may be eligible for return only if stated at the time of purchase. Final sale items cannot be returned or refunded unless they are damaged, defective, or incorrect.